About the role
The voice agent is only half the product. The other half is everything a customer sees and relies on: a place to submit a call request with patient and question details, a way to track it, and clean, trustworthy answers delivered back. Behind that sits the data model, the APIs, the queues, and the integrations that make it all move.
As a Full Stack Engineer you own that surface end to end — frontend, backend, and the plumbing in between. You will work closely with the voice and operations teams, because the request flow you build is what turns their work into something customers can actually use.
What you'll do
- Build the customer dashboard where teams submit call requests, watch status, and read back answers — fast, clear, and trustworthy.
- Design and ship the APIs that move a request from intake, to the call fleet, to a structured result.
- Own the data model for requests, calls, and outcomes — and keep it clean as the product grows.
- Build integrations with the systems customers already live in, so requests can flow in without extra work.
- Care about reliability — this is healthcare; a dropped request or a wrong answer is not acceptable.
- Work across the stack wherever the problem is, from a React component to a database migration to a background worker.
What we're looking for
- Several years building and shipping web products end to end, comfortable owning both frontend and backend.
- Fluency with a modern stack — e.g. TypeScript/React on the front, and Python, Node, or Go with a relational database on the back.
- Good product instincts: you sweat the details of a workflow and build the thing users actually need.
- A pragmatic bias to ship, paired with the judgment to know where correctness can't be compromised.
- Comfort in a small team where you pick up whatever needs doing.
Nice to have
- Experience with healthcare data or other regulated, compliance-heavy domains (HIPAA, SOC 2).
- Built customer-facing APIs or integration platforms before.
- Comfort with queues, background jobs, and event-driven systems.